Effective Date: October 15, 2025

1. Introduction

Shifa Centre (“we”, “our”, “us”, or “the Centre”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shifacentre.com.au or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and other contact details when you make an enquiry, booking, or sign up for our services.

• Usage Data: Includes information like your IP address, browser type, device type, pages visited, and time spent on our website.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services.

• Form Submissions: Any information you voluntarily provide through contact forms, feedback, or appointment forms.

3. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our website and services

• Process bookings, appointments, or service requests

• Respond to your inquiries and provide customer support

• Send administrative and promotional messages (if you have opted in)

• Improve and personalize your website experience

• Comply with legal and regulatory obligations

• Protect against fraud, misuse, or unauthorized access

4. Disclosure of Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Who assist us in website management, communications, or service delivery

• Legal Authorities: When required by law, regulation, or legal process

• Business Transfers: If our business undergoes a merger, acquisition, or restructuring

• With Your Consent: When you explicitly allow us to share your information for specific purposes

5. Cookies and Analytics

Our website uses cookies to help us provide a better user experience.
You can choose to disable cookies through your browser settings, but doing so may affect some website functionality.
We may also use third-party analytics tools (e.g., Google Analytics) to collect anonymized usage data.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure.
However, please note that no online platform or electronic storage method is completely secure.

7. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
You may request deletion or correction of your personal data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access and review your personal information

• Request correction of inaccurate data

• Request deletion of your personal information

• Withdraw consent to marketing communications

• Restrict or object to data processing

• Lodge a complaint with the relevant privacy authority (e.g., the Office of the Australian Information Commissioner)

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your information, please contact us at:

Shifa Centre
Email: info@shifacentre.com.au
Phone: +61 (0) 412 251 474
Website: https://shifacentre.com.au

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this page periodically to stay informed about how we protect your information.